GRANTED PATENT / US 11,425,250 B1
Artificial intelligence based call handling optimization
Filed December 6, 2021
Granted August 23, 2022
Uses an AI model to work through call demand, agent skills, and routing options.
View patent recordNICK JOHNSON / IN THE TRUCK
The person on your free call.
AI INVENTOR.
TRADES OWNER.
I helped develop AI at Intuit and am a named inventor on two granted U.S. patents. Then I started a plumbing and HVAC company in Central Ohio. Now I put both sides of that experience to work for owners who have trucks to run and no time to test every AI tool.
MY FAMILY / DIGITAL WRAP CONCEPTThe shop behind the call.
THE RECEIPTS / FEB–SEP 2026
THE NUMBERS CAME
FROM MY SHOP.
This is the operation where I test the systems I build. I can open its actual ServiceTitan dashboard with you on a call. Here is the eight-month snapshot.
$1.218M
Completed revenue
$1,218,482 / completed work
$1.383M
Total sales
$1,382,945 / separate measure
563
Bookings
From 1,385 reported leads
Source: ServiceTitan Modular Dashboard, all business units, February 1–September 30, 2026, viewed October 3, 2026. Sales and completed revenue are different measures. These figures are from Nick’s business and do not predict another company’s results.
Read the full case studyINTUIT / PUBLIC INVENTOR RECORD
AI BEFORE
THE BUZZ.
Before I owned trucks, I worked on AI at Intuit. My first AI patent application was filed in December 2021 and addressed customer-call routing. I am a named co-inventor on three Intuit AI and machine-learning filings, including two granted U.S. patents. I now apply that technical background inside my own plumbing and HVAC company.
03FILINGS
02GRANTED
2021FIRST FILED
GRANTED PATENT / US 11,922,310 B1
Forecasting activity in software applications using machine learning models
Filed March 31, 2023
Granted March 5, 2024
Uses time-series data and machine learning to forecast demand and allocate capacity.
View patent recordPUBLISHED APPLICATION / US 2024/0338611 A1
Model selection in ensemble learning
Filed April 6, 2023
Published October 10, 2024
Evaluates combinations of machine-learning models to select a stronger ensemble.
View application recordThe public records name Nick as one of several inventors. The third filing is a published application, not a granted patent.
INSIDE THE OPERATING BUSINESS
FROM MY SHOP.
IN THE FIELD.
The work behind these images is the same work behind my advice: technicians, customer homes, trucks, and daily handoffs that have to hold up in the field.
These scenes come from my own family and service-van photos. The NJ Home Services vehicle wraps and apparel marks are digital concepts replacing former branding.
THE POINT
AI IS ALREADY CHANGING THE SHOP. YOU STILL HAVE A BUSINESS TO RUN.
Most owners have no spare week to test every new tool. I bring the technical depth of an AI inventor and the judgment of someone running a service company now. We choose the few moves that fit your operation, build them with your people, and measure whether they help.
THE WORK / NOT ANOTHER TOOL PILE
CONNECT THE WHOLE JOB.
Useful AI sits inside the handoffs that already determine whether a job gets booked, completed, followed up, and learned from.
01 / INBOUNDCall & lead
Catch demand and capture the right context.
02 / OFFICEBooking & dispatch
Give the crew a clean handoff.
03 / FIELDTechnician & job
Keep judgment and craft with the people doing the work.
04 / AFTERFollow-up & billing
Close open estimates and admin loops.
05 / OWNERNumbers & decisions
See what deserves attention next.
The loop is built around your team and software. ServiceTitan is one stack I know firsthand; it is not a requirement to talk.
REAL WORKFLOWS / INSIDE MY BUSINESS
WHAT RUNS
IN MY SHOP.
These are the operating loops I am building and refining in my plumbing and HVAC business. Event-driven handoffs happen in minutes; scheduled checks run on their own cadence.
Automate lead disputes.
My lead-dispute workflow connects the call, transcript, provider settings, and ServiceTitan booking. Automated checks flag questionable charges and prepare the evidence for a dispute. Provider rules and service menus get checked before a claim goes out.
REAL EXAMPLE
A well-pump lead prompted us to check the provider’s active service menu before challenging the charge. That check also exposed settings that needed attention.
One alert that gets smarter.
Answered and missed calls flow into a dispatch alert with the outcome, handler, and transcript when available. A ServiceTitan lookup enriches that same alert after a seven-minute wait, so the team gets job context without a second message.
REAL EXAMPLE
A call alert can start with the conversation, then update with the matching ServiceTitan customer or job record when it is ready.
Send the job, including photos.
The moment an install is ready, the assigned crew gets an alert with scope, job notes, and photos. They can see what was sold and what they are walking into without hunting through messages or calling the office.
IN THE FIELD
A tankless install handoff can put equipment details, arrival information, site photos, and crew notes together in one alert.
Review the work before it closes.
Completed-job photos and notes are checked against the scope and relevant plumbing or HVAC code references. Missing evidence or a possible issue gets flagged before closeout. A qualified person makes the final call on the work.
IN THE FIELD
A completion review can catch a missing required photo or a code question while the job is still fresh, instead of after the invoice is closed.
Text when the weather makes it useful.
Local forecast signals feed segmented text campaigns tied to the services a homeowner may need. The message and audience fit the condition, and the workflow can start within minutes of a trigger.
REAL EXAMPLE
Incoming heavy rain can trigger a sump-pump check-in for the right customers; a heat spike can prompt an AC message for another group.
Catch the quiet misses.
A weekday permit check looks for open jobs that require a filing but do not show one yet. It excludes completed jobs and routes the remaining exceptions to the people responsible.
REAL EXAMPLE
The office sees a short list of permit gaps to resolve instead of manually searching every open job.
The hard part is the handoff. Calls, lead-provider rules, ServiceTitan records, job photos, code references, weather, and customer history have to line up. I build the connections around the people who own the decision.
See the workflows with meWHERE I START LOOKING
FOUR PLACES TIME LEAKS.
We will find the first opportunity in your actual week, then measure whether the change helps.
Missed calls
When the phone rings during a rush or after hours, make sure the right person gets the right context fast.
Open estimates
Give follow-up a clear owner and cadence so good opportunities do not disappear in an inbox.
Field to office
Cut duplicate entry and unclear handoffs between the technician, dispatcher, and biller.
Owner visibility
Turn scattered reports into a short list of decisions you can make before the next week starts.
NICK JOHNSON
OWNER / OPERATOR
THE PERSON BEHIND BOTH
I HELPED BUILD AI.
I RUN THE TRUCKS.
I spent years in fintech, data science, software, and AI. At Intuit, I helped invent systems for call routing, forecasting, and model selection. Three public patent filings name me as a co-inventor; two became granted U.S. patents.
My dad was a carpenter, so I grew up respecting the work behind a truck. Then I started my own plumbing business and added HVAC. I learned the operation by owning it: the phones, dispatch board, technician handoffs, payroll, and jobs that slip between systems. Today I can talk through the technology, open my ServiceTitan dashboard, and ask a technician whether the handoff actually helped.
Real photo of Nick. Uniform branding edited for this site.
THE WORKING RELATIONSHIP
START WITH A CONVERSATION.
You can judge the fit in 30 minutes. I will show you what I have built and learn where your business is now.
Walk through the real operation
We compare your bottlenecks with my live, privacy-safe examples and ServiceTitan view.
Pick the first useful move
If there is a fit, I map a practical sequence for your tools, people, and priorities.
Make it work in the shop
I can help build, test, and tune the workflow with your team. We agree on scope and cost before any paid work.
FIELD CHECK
Want to hear how the system lands with technicians? Ask me. With a team member’s consent and availability, I can arrange a direct conversation.
STRAIGHT ANSWERS
BEFORE WE TALK.
What happens in the free call?
I show you the operating flow and the ServiceTitan dashboard with customer and employee details hidden. You tell me where the friction is. We decide whether there is a useful next step.
Do I have to use ServiceTitan?
No. It is the system I use in my own company. We start with the tools and team you already have.
Will you push a specific AI product?
I recommend a workflow only when it addresses a real operating problem. The plan may involve your current software, a new tool, a process change, or a mix.
What does paid work cost?
After the call I can propose a defined scope and fee for us to review. The 30-minute conversation is free and carries no obligation.
30 MINUTES / FREE / NO OBLIGATION
LET’S LOOK AT YOUR SHOP.
I’ll show you the real operation behind the proof, hear what is slowing your team down, and tell you where I would start.
IN CENTRAL OHIO? Even better. Start with the free call; if it makes sense, we can meet at your shop and look at the operation together.
Open the live calendarTimes update with my actual availability in Eastern time. The booking page adjusts to your timezone.