IN THE TRUCK / NICK JOHNSON
I run a home service business. I use AI and automation in it every day. Now I help other owners find what will actually save their team time, protect the customer experience, and make the business easier to run.
THE RECEIPTS / FEB–SEP 2026
I can open the actual ServiceTitan dashboard with you on a call. Here is the eight-month snapshot for my Central Ohio home service operation.
Source: ServiceTitan Modular Dashboard, all business units, February 1–September 30, 2026, viewed October 3, 2026. Sales and completed revenue are different measures. These figures are from Nick’s business and do not predict another company’s results.
Read the full case studyINSIDE THE OPERATING BUSINESS
The work behind these images is the same work behind my advice: technicians, customer homes, trucks, and daily handoffs that have to hold up in the field.
Water, heat, and cooling under one roof. A clean visual for the kind of business I operate.
Vehicle wraps are design concepts applied to my van photos. Images were edited to remove former branding and keep faces out.
THE POINT
Most owners have no spare week to test every new tool. I have done that work while answering calls, managing dispatch, supporting technicians, and watching the numbers. I help you choose the few moves that fit your operation, then put them to work with your people.
THE WORK / NOT ANOTHER TOOL PILE
Useful AI sits inside the handoffs that already determine whether a job gets booked, completed, followed up, and learned from.
Catch demand and capture the right context.
Give the crew a clean handoff.
Keep judgment and craft with the people doing the work.
Close open estimates and admin loops.
See what deserves attention next.
The loop is built around your team and software. ServiceTitan is one stack I know firsthand; it is not a requirement to talk.
REAL WORKFLOWS / INSIDE MY BUSINESS
These are the operating loops I am building and refining in my plumbing and HVAC business. Event-driven handoffs happen in minutes; scheduled checks run on their own cadence.
My lead-dispute workflow connects the call, transcript, provider settings, and ServiceTitan booking. Automated checks flag questionable charges and prepare the evidence for a dispute. Provider rules and service menus get checked before a claim goes out.
A well-pump lead prompted us to check the provider’s active service menu before challenging the charge. That check also exposed settings that needed attention.
Answered and missed calls flow into a dispatch alert with the outcome, handler, and transcript when available. A ServiceTitan lookup enriches that same alert after a seven-minute wait, so the team gets job context without a second message.
A call alert can start with the conversation, then update with the matching ServiceTitan customer or job record when it is ready.
The moment an install is ready, the assigned crew gets an alert with scope, job notes, and photos. They can see what was sold and what they are walking into without hunting through messages or calling the office.
A tankless install handoff can put equipment details, arrival information, site photos, and crew notes together in one alert.
Completed-job photos and notes are checked against the scope and relevant plumbing or HVAC code references. Missing evidence or a possible issue gets flagged before closeout. A qualified person makes the final call on the work.
A completion review can catch a missing required photo or a code question while the job is still fresh, instead of after the invoice is closed.
Local forecast signals feed segmented text campaigns tied to the services a homeowner may need. The message and audience fit the condition, and the workflow can start within minutes of a trigger.
Incoming heavy rain can trigger a sump-pump check-in for the right customers; a heat spike can prompt an AC message for another group.
A weekday permit check looks for open jobs that require a filing but do not show one yet. It excludes completed jobs and routes the remaining exceptions to the people responsible.
The office sees a short list of permit gaps to resolve instead of manually searching every open job.
The hard part is the handoff. Calls, lead-provider rules, ServiceTitan records, job photos, code references, weather, and customer history have to line up. I build the connections around the people who own the decision.
See the workflows with meWHERE I START LOOKING
We will find the first opportunity in your actual week, then measure whether the change helps.
When the phone rings during a rush or after hours, make sure the right person gets the right context fast.
Give follow-up a clear owner and cadence so good opportunities do not disappear in an inbox.
Cut duplicate entry and unclear handoffs between the technician, dispatcher, and biller.
Turn scattered reports into a short list of decisions you can make before the next week starts.
NICK JOHNSON
OWNER / OPERATOR
WHO PICKS UP THE CALL
My dad was a carpenter. I saw how a skilled trades business could struggle when demand and follow-up were hard to manage. After Whetstone High School and time at Ohio State, I built a career in fintech, data science, software, and AI. Then I came home and started a plumbing business with no trade experience.
I learned the operation from the inside: the phone, the dispatch board, the tech handoff, payroll, and the jobs that slip between systems. I added HVAC alongside plumbing using the same operating foundation. I still run the business whose numbers you see above.
Real photo of Nick. Uniform branding edited for this site.
THE WORKING RELATIONSHIP
You can judge the fit in 30 minutes. I will show you what I have built and learn where your business is now.
We compare your bottlenecks with my live, privacy-safe examples and ServiceTitan view.
If there is a fit, I map a practical sequence for your tools, people, and priorities.
I can help build, test, and tune the workflow with your team. We agree on scope and cost before any paid work.
FIELD CHECK
Want to hear how the system lands with technicians? Ask me. With a team member’s consent and availability, I can arrange a direct conversation.
STRAIGHT ANSWERS
I show you the operating flow and the ServiceTitan dashboard with customer and employee details hidden. You tell me where the friction is. We decide whether there is a useful next step.
No. It is the system I use in my own company. We start with the tools and team you already have.
I recommend a workflow only when it addresses a real operating problem. The plan may involve your current software, a new tool, a process change, or a mix.
After the call I can propose a defined scope and fee for us to review. The 30-minute conversation is free and carries no obligation.
30 MINUTES / FREE / NO OBLIGATION
I’ll show you the real operation behind the proof, hear what is slowing your team down, and tell you where I would start.
Open the live calendarTimes update with my actual availability in Eastern time. The booking page adjusts to your timezone.
